Support and maintenance of the ERP-system in 24х7х365 module (24 hours a day, 7 days a week, 365 days a year)

Completion of the ERP-system introduction is followed by the stage of the system use and development at the enterprise. Efficient usage and further development of the introduced system is possible only when a high-quality and professional technical support is provided. Specialists of the ERP-Service Maintenance Department render assistance to their clients in the system operation, versions update, solutions replication, and enhancement.

Maintenance services offered by ERP-Service include two packages: standard and extended.

Standard maintenance is for clients who have their own resources to maintain and develop the system. It includes:

• “Hot line” services within business hours
• Receipt and processing of client’s inquiries on faults and working the latter through with the system manufacturer
• Information on manufacturer’s updates and recommendations on their installation feasibility

Extended maintenance is intended for clients who have done the full-scale introduction of the ERP-system but have no internal support service or this service is limited. Extended maintenance includes all services of the standard one and some additional services:

• Specialist advice on adjustment and usage of data processing procedures
• Decompression, in the ERPcenter company, of the client’s database to ensure an operative analysis of emerging errors and failures of the system
• Prompt repair of revealed errors and development of procedures and measures to prevent errors in future
• Advice on the client’s databases transfer to new versions and manufacturer’s updates of the standard version of the system

Highly professional technical support gives our clients confidence in the system reliability and allows to use its functionality to the maximum effect.